SMBC Singapore Installs IPC Unigy
SMBC wanted a new infrastructure that would increase the flexibility, scalability and manageability of its trading communications systems. Additionally, SMBC desired to upgrade to a VoIP-based system, capable of integrating with existing private branch exchange (PBX) infrastructure. SMBC also had requirements for improved business continuity planning (BCP) as well as space limitations for equipment at its production and disaster recovery sites.
“We managed to meet all challenges with the solutions provided by IPC and went live within a limited timeframe. IPC analyzed the situation quickly and was very proficient and collaborative,” says Yoshiaki Ota, Joint General Manager–Treasury Unit, Sumitomo Mitsui Banking Corporation, Singapore. “We saw IPC’s commitment to this project by meeting our tight schedule and mobilizing the required resources to enable a successful ‘go-live’ date.”
“Our users require a lot of conferencing and speaker functionalities. We included these individuals in our proof of concept demonstrations and they were comfortable with Unigy,” says Ota. The bank needs to be in constant communication with its customers and counterparties and Unigy’s clarity eliminates the time and extra effort that had been required to communicate.
Unigy’s flexible administration controls combined with tight system security will also help SMBC lower the costs of maintaining trading communications infrastructure. In addition, Unigy’s versatility provides SMBC with the key capabilities necessary to maximize collaboration with their counterparts in overseas offices. Furthermore, increased resiliency means SMBC can continue operations regardless of any external forces that may interrupt normal function of their trading floor.
“We are delighted that SMBC chose IPC for their trading communication systems and BCP needs,” said Bruce Maslen, Vice President, Trading Systems Sales, APAC, IPC. “Our mission is to deliver high quality and value-added voice communications technology solutions that support global trading floors. We will continue to help meet the growing and diversified needs of financial services customers in this region and around the world – helping them to achieve global trading efficiency.”